Shipping Information

Dear customers,our shipping is fast and convenient.We can ship out the item you ordered within 24 hours.But at first your payment should be received by us.Hope you can understand.And we always ship by EMS,so you can track your item anytime on the website:http://www.ems.com.cn/english-main.jsp.

and for USA customer,you can check the shipping information on USPS website:
http://www.usps.com/shipping/trackandconfirm.htm?form=global

For Canada customer ,you can check the shipping information on Canada post website:
https://obc.canadapost.ca/emo/basicPin.do?language=en

For Austria customer ,you can check the shipping information on:
http://www.post.at/index.htm

For other countrys Customers,you can contact the local post office,the tracking links are : http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html

If there is No shipping information on the tracking links after 3 days when order shiped,pls contact us in time,our service e-mail is :coachonlinestores@gmail.com

Exchange Policy

Exchanges are treated as new orders in our company.You can wait until your return is received and a refund is issued before placing a new order.(There are 2 situations: If your order has not been shipped out,then you can make exchange conveniently.If your order has been shipped out,you still need make exchange,then you are responsible for the exchange shipping fee.)

Return Policy

• If you are not satisfied with our product,you must contact us within a week.
• we are committed to your complete satisfaction.You must contact us before sending the items back All items sent back to us must be in their original condition.I.E not worn,altered or washed,with all tags attached.
• If returning items for a refund,all returned items are subjet to a 15% returning fee,Shipping and handling charges are non-refundable.
• We don’t cover the shipping cost of returns or exchanges,you will be responsible for the shipping and handling costs,Additionally,we recommend that you add tracking and insurance for your own protection.as we can`t be responsible for lost shipments.